Changing business address information in Apple Maps

October 15, 2020

If your business accepts visits from customers, clients, or patients you want to be sure you can be found. It doesn't do you any good to have someone trying to get to you and is directed to an old address.

Recently, a client shared with me that a new employee had used GPS services on their iPhone to start her first day on the job. Unfortunately, she was late because Apple Maps had displayed a very old location for my client's business address.

I went right to work to figure out how to make the change. I don't deal with Apple products or services and was afraid I wouldn't be able to get this resolved.

Performing a Google Search for "changing business location in Apple Maps," I learned I needed to visit mapsconnect.apple.com to manage the business information used in Apple Maps. When I got the welcome page up I saw I needed an Apple ID which I had created some time ago when I was podcasting and uploading my podcasts to iTunes.

Using my login credentials I was immediately welcomed to Apple Maps' two-factor authorization to enter the website. This is another step in security which is just an automatically sent 5-digit code via text message.

Once I logged in I was able to see two locations, the current and accurate location and the old location. I set my sights to informing Apple that the old location was no longer applicable through their tools.

To do that I clicked on Edit in the Information section and change the Place status. To initiate the change Apple calls the phone number in the profile and provides a 4-digit code to confirm authorized identity. My client received the call, the code, and forwarded that code to me in a text. I was able to complete the work to show the location doesn't apply to my client's business.

In an email response to the actions I took/submitted, Apple Maps sent a confirmation email about the changes. Apparently it will take some time to review and make the changes so we'll have to be patient.

I recommend that you take some time today and see what information Apple Maps, along with Google Maps, Bing Maps, MapQuest, and other are providing those who are looking to visit you. As I'm sure you would agree that it's frustrating, as a user, to be misdirected to a business you want to visit.

Don't forget that some of these maps services have other vital contact information that may need to be updated too. For example, phone numbers, email addresses, and websites.

Let me know if you need any assistance with any corrections you feel need to be made for your business.

© 2020 Mike Erickson. All rights reserved.
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